更新日期：2026-07-31
生效日期：2026-07-31
欢迎使用【SafepowerHems】（以下简称“本应用”）。SAFE Power（以下简称“我们”）重视您的隐私和个人信息保护。本隐私政策说明我们在您使用本应用功能时处理哪些信息、处理的具体目的、信息的提交和保存范围，以及您可以如何控制相关处理活动。
Welcome to SafepowerHems (the “App”). SAFE Power (“we”, “us”, or “our”) values your privacy and personal information. This Privacy Policy explains what information we process when you use the App, why we process it, what is submitted or retained, and how you can control that processing.
我们仅在您主动使用相应功能时，按照该功能所必需的范围处理信息。相机、相册、前台位置、蓝牙和通知均为可选权限；拒绝或撤回某项权限通常只会影响依赖该权限的功能。
We process information only when you choose to use the relevant feature and only as needed for that feature. Camera, Photos, foreground Location, Bluetooth, and Notifications are optional permissions. Denying or revoking one of them generally affects only the related feature.
当您主动扫描二维码或设备序列号用于识别及绑定、配置设备信息，或主动拍摄账户头像时，我们才访问相机。我们不会在后台持续访问相机。二维码或设备序列号仅用于您发起的设备流程；头像仅在您确认保存后上传。拒绝相机权限后，您仍可使用不依赖相机的功能。
We access the camera only when you choose to scan a QR code or device serial number to bind or configure a device, or choose to take an account avatar photo. We do not continuously access the camera in the background. QR-code or serial-number content is used for the device flow you start, and an avatar is uploaded only after you confirm saving it. Declining Camera permission does not affect features that do not need the camera.
当您主动从相册选择图片进行二维码识别、设置账户头像或提交反馈附件时，我们仅读取您选择的图片。头像或反馈图片仅在您确认保存或提交后上传；我们不会读取您未选择的照片。拒绝相册权限后，您仍可使用不依赖图片选择的功能。
When you choose an image for QR recognition, an account avatar, or a feedback attachment, we read only the image you select. Avatar and feedback images are uploaded only after you confirm saving or submitting them. We do not read photos that you have not selected. Declining Photos permission does not affect features that do not need image selection.
仅当您在新建或编辑家庭/站点时主动点击“使用当前位置填写坐标”，我们才请求前台位置权限并读取当次位置的纬度和经度，用于填写该家庭/站点的坐标。获取的坐标仅在您保存该家庭/站点时随该记录提交，用于家庭/站点管理和展示。
我们不会在应用启动、登录、注册或保存前台位置以外的时机请求位置权限，也不会在后台持续收集位置。您可以不点击该按钮，或在系统设置中拒绝、关闭位置权限，手动填写地址不受影响。
We request foreground Location permission and read the latitude and longitude of your current location only after you tap “Use Current Location for Coordinates” while creating or editing a home/site. The coordinates are submitted only with the home/site record when you save it, for home/site management and display.
We do not request Location permission at App launch, sign-in, or registration, and we do not continuously collect Location in the background. You may avoid this action or deny/revoke Location in system Settings and still enter an address manually.
本应用读取设备的系统语言、区域和时区设置，用于在设备端选择默认显示语言，以及在未手动选择服务器区域时选择默认服务区域。该过程不读取您的 GPS 经纬度，不需要位置权限；您也可以在应用中手动切换语言或服务器区域。
The App reads your device’s system language, region, and time-zone settings locally to choose a default display language and, when you have not manually selected a server region, a default service region. This does not read GPS coordinates and does not require Location permission. You can also change the language or server region manually in the App.
当您在通知设置中主动点击“启用”并同意系统通知权限后，我们获取设备推送令牌，用于投递账户、设备状态、离线、审批、告警和服务提醒。应用启动时仅检查已经授予的通知权限并在已授权的情况下读取推送令牌，不会因此主动弹出授权框。
我们不使用通知发送营销或广告信息。您可以在系统设置中关闭通知；关闭后，相关通知提醒功能可能无法使用，但不影响其他核心账户和设备监测功能。
When you tap “Enable” in notification settings and grant system notification permission, we obtain the device push token needed to deliver account, device-status, offline, approval, alert, and service reminders. At launch, the App only checks whether Notifications were already granted and reads a push token if they were; it does not present a new permission prompt at launch.
We do not use Notifications for marketing or advertising. You may turn Notifications off in system Settings. Doing so may disable notification reminders but does not affect unrelated core account or device-monitoring features.
当您主动开始附近设备搜索、连接或配置时，我们使用蓝牙发现兼容的能源设备，并仅用于您主动发起的连接和配置操作，与您选择的设备交换配置数据。蓝牙不会用于定位追踪、广告或推断您的位置。拒绝蓝牙权限后，附近设备的连接和配置功能不可用。
When you start a nearby-device search, connection, or configuration, we use Bluetooth to discover, connect to, and configure compatible energy devices and exchange configuration data with the device you select. Bluetooth is not used for location tracking, advertising, or inferring your location. If you decline Bluetooth permission, nearby-device connection and configuration are unavailable.
为提供服务，我们还会处理：
账户信息：姓名、邮箱、电话号码及登录信息，用于注册、登录、账户管理和联系您；
家庭/站点及设备信息：地址、坐标（如您选择填写）、设备标识、设备型号和系统版本，用于家庭、设备和兼容性管理；
能源设备数据：电池状态、发电数据及设备运行数据，用于展示状态、设备监测和数据同步；
日志和诊断信息：崩溃记录、网络或设备诊断信息，用于故障排查、服务安全和性能改进。
上述信息通过应用服务接口处理，仅在提供服务、保障安全、排查故障、处理反馈或履行法律义务所需范围内使用。
To provide the service, we also process:
Account information, such as name, email address, phone number, and login information, for registration, sign-in, account management, and contact;
Home/site and device information, such as address, coordinates when you choose to provide them, device identifiers, model, and operating-system version, for home, device, and compatibility management;
Energy-device data, such as battery status, generation, and operating data, to show status, monitor devices, and synchronize data; and
Log and diagnostic information, such as crash records and network or device diagnostics, for troubleshooting, service security, and performance improvement.
We process this information through App service APIs only as needed to provide the service, maintain security, troubleshoot, handle feedback, or meet legal obligations.
我们使用上述信息用于：
提供、维护和改进账户、家庭/站点与设备管理功能；
展示能源和设备状态，并完成您发起的设备连接、配置和数据同步；
处理您主动提交的头像、反馈附件、二维码或设备序列号；
排查故障、保障服务安全、处理客服反馈和防止滥用；
在获得您的同意、履行与您的服务合同、遵守法定义务或保护合法权益所必需的范围内处理信息。
我们不会出售您的个人信息，不会将位置、相机、相册或蓝牙权限用于广告定向，也不会在后台持续收集您的位置信息。对于本政策未说明的新用途，我们将依法另行告知，并在需要时取得您的同意。
We use the information above to provide, maintain, and improve account, home/site, and device-management features; show energy and device status; complete device connection, configuration, and data synchronization that you initiate; process avatars, feedback attachments, QR codes, or device serial numbers that you submit; troubleshoot issues; protect service security; handle support feedback; prevent misuse; and meet our consent, contractual, legal, or legitimate-interest requirements.
We do not sell your personal information. We do not use Location, Camera, Photos, or Bluetooth permissions for targeted advertising, and we do not continuously collect Location in the background. If we need a new purpose not described here, we will provide further notice and obtain consent where required by law.
为了支持本应用在适用地区的视频播放功能，我们使用萤石 SDK 作为第三方服务。
萤石 SDK 可能在实现视频播放、设备连接、视频流传输、播放鉴权和服务稳定性保障过程中处理必要的信息，包括：
视频设备信息；
设备标识信息；
网络连接信息；
播放请求信息；
播放状态；
日志和诊断信息。
萤石 SDK 仅用于适用地区的视频相关功能。我们不会允许萤石 SDK 将您的个人信息用于与本应用服务无关的目的。
我们不会主动将视频流、录像、截图或回放内容存储在我们控制的云服务器上。视频播放、录像查询、下载或云台控制过程中产生的视频流或相关数据可能会根据萤石 SDK 的服务机制进行处理，具体处理方式请参阅萤石的隐私政策或相关服务说明。
除萤石 SDK 外，如本应用未来接入其他第三方 SDK 或服务，我们将更新本隐私政策，并在必要时依法取得您的同意。
To support video features in applicable regions, we use the EZVIZ SDK as a third-party service. When you initiate video preview, recording queries or downloads, PTZ control, or similar features, the SDK may process information necessary for video playback, device connection, video-stream transmission, playback authorization, and service stability, including video-device information, device identifiers, network-connection information, playback requests and status, and log or diagnostic information. The SDK is used only for video-related features in applicable regions; we do not authorize it to use your personal information for purposes unrelated to the App. We do not actively store video streams, recordings, screenshots, or playback content on cloud servers that we control. Video-stream data or related data generated during these features may be handled under EZVIZ service mechanisms; please refer to EZVIZ's applicable privacy policy or service documentation for details. If we introduce other third-party SDKs or services in the future, we will update this Privacy Policy and obtain consent where required by law.
当您在应用内主动开启通知并授予系统通知权限后，我们使用 Expo Push Service 和 Apple Push Notification service（APNs）处理 Expo 推送令牌和 APNs 设备推送令牌，并将其提交至我们的服务端，用于投递账户、设备状态、离线、审批、告警和服务提醒。我们不使用推送令牌发送营销广告；您可以随时在系统设置中关闭通知。
When you explicitly enable Notifications in the App and grant the system permission, we use Expo Push Service and Apple Push Notification service (APNs) to process the Expo push token and APNs device push token, which are submitted to our server to deliver account, device-status, offline, approval, alert, and service reminders. We do not use push tokens to send marketing advertisements. You may disable Notifications at any time in system Settings.
我们使用 Expo Updates 检查、下载和应用应用更新。该服务可能处理应用版本、运行环境、更新项目标识及更新请求所必需的技术信息，以提供更新服务；其不用于访问位置、相机、相册或蓝牙等受系统权限保护的资源。
We use Expo Updates to check for, download, and apply App updates. This service may process technical information necessary to provide updates, such as the App version, runtime environment, update project identifier, and update-request information. It is not used to access system-permission-protected resources such as Location, Camera, Photos, or Bluetooth.
为支持本应用运行，我们可能使用云服务和接口服务、服务性能分析工具以及崩溃和诊断工具。相关服务提供商仅可为代表我们提供服务的目的处理必要信息，并应遵守适用的保密和数据保护义务。
To support App operation, we may use cloud and API services, service-performance analytics tools, and crash or diagnostic tools. Service providers may process necessary information only to provide services on our behalf and must comply with applicable confidentiality and data-protection obligations.
我们通过服务接口处理上述信息，并采取与处理目的相适应的访问控制和安全措施。如涉及跨境传输，我们将按照适用法律要求采取相应保障措施。我们不会在本政策中虚构特定存储国家、服务商或认证信息；具体服务处理以实际使用的服务接口和适用法律为准。
We process the information above through service APIs and use access controls and security measures appropriate to the purpose. Where a cross-border transfer is involved, we will apply safeguards required by applicable law. We do not represent a specific storage country, provider, or certification unless stated in the applicable service documentation and law.
我们仅在实现本政策所述目的、提供服务、解决争议、履行法定义务或维护安全所必需的期限内保留个人信息。当您删除账户后，我们将在合理期限内删除或匿名化相关个人信息，法律要求保留的部分除外。
We retain personal information only as long as needed for the purposes in this Policy, to provide the service, resolve disputes, meet legal obligations, or maintain security. After you delete your account, we will delete or anonymize related personal information within a reasonable period, except where the law requires retention.
您可以通过本应用内以下路径申请注销账户：
我的 → 系统设置 → 注销账号
您也可以通过本政策下方联系方式联系我们申请删除账户及相关数据。
账户注销后，我们将停止为该账户提供服务，并在合理期限内删除或匿名化与该账户相关的个人信息，除非法律法规要求或允许我们保留部分数据，例如安全记录、审计记录、争议处理记录或法律合规所需信息。
请注意，账户注销可能导致您无法继续访问已绑定设备、历史数据、告警记录或其他账户相关服务。
You may request account closure through the following path in the App:
My → System Settings → Delete Account
You may also contact us using the contact details provided at the end of this Policy to request deletion of your account and related data.
After account closure, we will stop providing services associated with the account and, within a reasonable period, delete or anonymize personal information related to the account, unless applicable laws or regulations require or permit us to retain certain data, such as security, audit, dispute-resolution, or legal-compliance records.
Please note that closing your account may prevent you from continuing to access linked devices, historical data, alert records, or other account-related services.
在适用法律允许的范围内，您可以：
查询或访问您的个人信息；
更正不准确或不完整的信息；
通过应用内账户注销功能或联系我们，请求删除账户及相关个人信息；
在系统设置中撤回相机、相册、位置、蓝牙或通知等可选权限；
联系我们了解与您个人信息有关的处理情况。
撤回可选权限不会影响您撤回前基于授权完成的处理，但可能导致相应可选功能不可用。
To the extent permitted by applicable law, you may ask to access or correct your personal information, use the account-deletion feature in the App or contact us to request deletion, withdraw optional Camera, Photos, Location, Bluetooth, or Notification permissions in system Settings, and contact us about processing involving your information.
Withdrawing an optional permission does not affect processing already completed under your authorization, but the related optional feature may become unavailable.
我们采取合理的技术和管理措施，包括加密传输、访问控制和权限管理，以降低未经授权访问、使用或披露的风险。但任何互联网传输或电子存储方式都不能保证绝对安全。
We use reasonable technical and organizational measures, including encrypted transmission, access controls, and permission management, to reduce the risk of unauthorized access, use, or disclosure. No method of Internet transmission or electronic storage is completely secure.
本应用不面向适用法律规定最低年龄以下的未成年人。我们不会有意收集儿童个人信息；如发现此类信息，我们将及时采取合理措施删除。
The App is not directed to children below the minimum age required by applicable law. We do not knowingly collect children’s personal information. If we become aware of it, we will take reasonable steps to delete it promptly.
我们可能更新本政策。更新后的版本将在本页面发布。如变更涉及您的重要权益，我们将根据适用法律通过应用内通知、弹窗或其他适当方式告知您。更新后的政策自公布日期起生效。
We may update this Policy. The updated version will be posted on this page. If a change materially affects your rights, we will provide notice through the App, a pop-up, or another appropriate method as required by applicable law. The updated Policy takes effect on its publication date.
本应用提供的信息仅供参考，不应作为电力、安全或工程决策的唯一依据。
Information provided by the App is for reference only and should not be the sole basis for electrical, safety, or engineering decisions.
公司名称：SAFE Power
邮箱：info@safepowert.com
网站：https://www.safepowert.com
Company: SAFE Power
Email: info@safepowert.com
Website: https://www.safepowert.com